Returns

COVID-19 UPDATE:

What if I have to self-isolate and cannot return my order?

We have extended our UK returns policy to 28 days to ensure you have one less thing to worry about.  We will also take individual cases into account. 

International returns remain the same:  28 days.

WE OFFER A RETURNS POLICY FOR ALL UK AND INTERNATIONAL ORDERS.

If for any reason you are not happy with your shirt just return it unworn within 14 days for United Kingdom orders and 28 days for international orders.  We will refund goods sent back in the same condition as delivered to you. We will not refund soiled, marked or worn garments. Refunds can take up to 14 days to show on your statement. 

Unfortunately we are unable to offer exchanges at this time. Should you wish to exchange your order for another size or style please follow the returns process as per below and then place a new order online.

Please note that we are not able to refund the original delivery charge for returns and exchanges unless the garment was faulty.

FAULTY ITEMS:

Faulty items must be returned within 14 days for a full refund, replacement for the same item/s or repair.  Faulty items that have been worn and/ or returned outside of 14 days and up to 45 days will be replaced with the same item/s if in stock, or repaired if not in stock.

We really appreciate your feedback, so if you return a shirt please let us know why it wasn't right for you by completing the enclosed form attached to your invoice. Your statutory rights are not affected.

FOR ALL ORDERS:

You simply need to return the shirt to The Shirt Company by placing it back into the original mailing box with all labelling and packaging intact. Please place the return address over the top of the original address label.

You will need to pay for postage and please arrange adequate insurance and obtain proof of posting when returning goods to us as we are not responsible for goods lost whilst in transit from customers.  

Complete the Returns Form included in your delivery and insert into the parcel – don’t forget to let us know any feedback you would like to pass on to us.
Insert the garment/s back into the original mail bag, reseal and return to the following address:

THE SHIRT COMPANY
Core Fulfilment
Units 1-3 Orion Park
Orion Way
Crewe
CW1 6NG
UNITED KINGDOM

Take the parcel to your nearest post office or a reputable courier company to arrange delivery.  Please arrange adequate insurance and obtain proof of posting when returning goods to us as we are not responsible for goods lost whilst in transit from customers.  

UK RETURNS: we recommend using Royal Mail or any reputable UK courier company to return your item/s.  

INTERNATIONAL RETURNS: please use your national postal service or any reputable international courier company.

 

Frequently Asked Questions

WHERE DO I ENTER MY PROMO CODE?

Once you have placed your order please click on the ‘Shopping Cart’ Icon in the upper right corner of the page and select ‘View Basket’. Scroll down to the ‘Redeem Voucher’ box on the right hand side of the page and enter your code.

Please note unless otherwise expressly stated in the terms and conditions for a particular promotional code, promotional codes cannot be combined and cannot be used in conjunction with any other offer/discount. Promotional codes cannot be applied after an order is placed, or to an existing order that is completed.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

1. You can shop at The Shirt Company without creating an account by using our Guest Checkout.  When using our Guest Checkout you don't need to create a password and no personal details will be saved - for example your address and order history on our website.

2. If you register an account you'll be able to enjoy the following benefits

• Track your orders and review past purchases

• Add sold out items and products you love to your Wish List

• Save your address and card details so you can shop even quicker next time

PRE ORDER CONDITIONS

We offer our customers the exclusive opportunity to purchase our styles before they arrive in the U.K. Please note once purchased via our ‘Pre Order’ option your payment is processed and your shirt is allocated to you exclusively and under no circumstances are your allocated items made available for purchase to other customers. If you have purchased your items on ‘Pre Order’ please allow for a period of 4 to 8 weeks for your item to arrive. Please read our delivery conditions regarding late or delayed delivery. 

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

• Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

• We are unable to combine orders or add pieces to an existing order once it has been placed.

• Once your item has been dispatched we are unable to recall your parcel and make amendments. 

WHERE DO I TRACK MY ORDER?

• Once your order has been dispatched, you will receive a confirmation email containing your Royal Mail tracking number to trace your package here: https://www.royalmail.com/track-your-item.

MY SHIRT HASN’T ARRIVED YET, WHERE’S MY ORDER?

Please check the product page of the shirt as there may be a ‘Pre Order’ notification in red text to inform you of the delivery delay. 

We make all reasonable efforts to ensure your parcel is delivered to you safe and sound however there can be unexpected delays with Royal Mail, and for our international customers there may be customs processing delays beyond our control. Please follow the steps below if you are checking on your order and believe it may be lost: 

1. Check your shipping address under My Orders 

2. Contact or go to the local post office in your area. State your name and address. In some cases the post office will need you to collect the parcel with photo ID. 

We try our very best to help you if you think your parcel is lost. Please ensure you read all of our delivery terms and conditions.

SIZE GUIDE

All our Shirts are designed for maximum fit and comfort, some customers may prefer to wear them looser than others. Please refer to our guide for body measurements.

http://www.theshirtcompany.com/size-guide

If you have any further questions please contact info@theshirtcompany.com

DISCLAIMERS

We reserve the right to change, modify, remove or substitute without notice any products or information shown on the website from time to time. Prices and availability are subject to change.

The Shirt Company does not control, endorse and is not responsible for the availability or content of any third party websites available via this website through a link of for services or product you buy through such websites.

The Shirt Company does not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness or timeliness of the content or services contained in this website.

The Shirt Company will not be liable for any damages (including without limitation of profit or loss of use) arising out of your use or delay or inability to use the website, content or any link to another website arising in contract, tort, (including negligence) or otherwise.