THIS RETURNS/ EXCHANGE TERMS & CONDITIONS PAGE IS STRICTLY FOR WHOLESALE CUSTOMERS ONLY, IF YOU ARE A RETAIL CUSTOMER AND HAVE LANDED ON THIS PAGE PLEASE CLICK HERE FOR OUR RETAIL STORE RETURNS & EXCHANGES PAGE: https://www.theshirtcompany.com/returns-exchanges
Wholesale Store Terms & Conditions
The contract for sale of goods is concluded upon The Shirt Company issuing an order confrmation.
Returns & Exchanges:
The Shirt Company allows 7 days for customer inspection. After this period no returns will be accepted unless an item is faulty.
A returns or exchange autorisation must be obtained from The Shirt Company head office prior to returning goods. This can be requested in writing: firstname.lastname@example.org or via phone +44 (0)207 7298836.
Under no circumstances will goods be accepted back into our warehouse without a return/ exchange authorisation.
A returns note must accompany all returns itemising all returns in style, colour and size and quoting invoice number. This will be emailed to you upon authorising your request.
A credit note will be issued after our warehouse has signed off return notes and confrmed returns.
An exchange will be processed after our warehouse has signed off return notes and confirmed returns.
Cancellation of Pre-Orders and Forward Orders:
The Buyer may cancel an order within 15 days after the original date of order. After 15 days cancellations will be charged at 50% of the value of the order. The Shirt Company can cancel the the order for the following reasons: The Buyer already owes The Shirt Company money from previous orders/ business, technical reasons, shortage of raw materials or other ‘genuine’ reason.