THIS RETURNS/ EXCHANGE TERMS & CONDITIONS PAGE IS STRICTLY FOR WHOLESALE CUSTOMERS ONLY, IF YOU ARE A RETAIL CUSTOMER AND HAVE LANDED ON THIS PAGE PLEASE CLICK HERE FOR OUR RETAIL STORE RETURNS & EXCHANGES PAGE: https://www.theshirtcompany.com/returns-exchanges
Wholesale Store Terms & Conditions
Acceptance:
- The contract for sale of goods is concluded upon The Shirt Company issuing an order confrmation.
Returns & Exchanges:
- The Shirt Company allows 7 days for customer inspection. After this period no returns will be accepted unless an item is faulty.
- A returns or exchange autorisation must be obtained from The Shirt Company head office prior to returning goods. This can be requested in writing: info@theshirtcompany.com or via phone +44 (0)207 7298836.
- Under no circumstances will goods be accepted back into our warehouse without a return/ exchange authorisation.
- A returns note must accompany all returns itemising all returns in style, colour and size and quoting invoice number. This will be emailed to you upon authorising your request.
- A credit note will be issued after our warehouse has signed off return notes and confrmed returns.
- An exchange will be processed after our warehouse has signed off return notes and confirmed returns.
Cancellation of Pre-Orders and Forward Orders:
- The Buyer may cancel an order within 15 days after the original date of order. After 15 days cancellations will be charged
at 50% of the value of the order. The Shirt Company can cancel the the order for the following reasons: The Buyer already
owes The Shirt Company money from previous orders/ business, technical reasons, shortage of raw materials or other ‘genuine’ reason.