THIS RETURNS/ EXCHANGE TERMS & CONDITIONS PAGE IS STRICTLY FOR WHOLESALE CUSTOMERS ONLY, IF YOU ARE A RETAIL CUSTOMER AND HAVE LANDED ON THIS PAGE PLEASE CLICK HERE FOR OUR RETAIL STORE RETURNS & EXCHANGES PAGE:  https://www.theshirtcompany.com/returns-exchanges

Wholesale Store Terms & Conditions

Acceptance:

• The contract for sale of goods is concluded upon The Shirt Company issuing an order confrmation.

Returns & Exchanges:

• The Shirt Company allows 7 days for customer inspection. After this period no returns will be accepted unless an item is faulty.
• A returns or exchange autorisation must be obtained from The Shirt Company head office prior to returning goods.  This can be requested in writing:  info@theshirtcompany.com or via phone +44 (0)207 7298836. 
• Under no circumstances will goods be accepted back into our warehouse without a return/ exchange authorisation.
• A returns note must accompany all returns itemising all returns in style, colour and size and quoting invoice number.  This will be emailed to you upon authorising your request. 
• A credit note will be issued after our warehouse has signed off return notes and confrmed returns.
• An exchange will be processed after our warehouse has signed off return notes and confirmed returns. 

Cancellation of Pre-Orders and Forward Orders:

• The Buyer may cancel an order within 15 days after the original date of order. After 15 days cancellations will be charged
  at 50% of the value of the order. The Shirt Company can cancel the the order for the following reasons: The Buyer already
  owes The Shirt Company money from previous orders/ business, technical reasons, shortage of raw materials or other ‘genuine’ reason.